Billing & Customer Service

New Utility Billing Portal 

The Town of Fort Mill began using a new customer payment portal for Utility bills beginning Dec. 1, 2022. The new My Gov Hub portal is accessible from the "Online Bill Pay" tab in the menu at left or under the "How Do I" tab at the menu on the top of this website. Please click here for instructions on how to use the new portal.  

In addition to better processing speeds, the new portal offers a variety of new features for customers, including the ability to set up a profile and access billing history. Customers will also be able to set up recurring payments, pay for multiple properties and print statements, among other features.  

For any questions, please feel free to contact our Billing Department at (803) 835-5712. 

Water, Sewer, and Garbage Rates Have Increased

The Town of Fort Mill is proud to offer a wide variety of sanitation services to its residents, including collection of residential garbage and recycling, yard debris and leaves, and large items such as appliances. Due to current economic trends, Fort Mill residents will see a slight increase in their residential sanitation fee for these services, from $21 to $23. The change will be reflected on upcoming utility bills in October 2023. 

The increase is due to rising costs in materials, fees and infrastructure throughout the sanitation industry. The Town is committed to providing these services at the lowest possible costs and at less expensive rates than the private sector.

The Town offers several sanitation services to enhance the quality of life in Fort Mill. Included in these services is household garbage collection in a 95-gallon roll cart once per week, recycling services collected in a 95-gallon roll cart every two weeks, curbside collection of household items such as furniture or appliances once per week, and curbside collection of yard debris, including leaf collection, on a weekly basis.  For sanitation customers who require additional carts, please contact the Fort Mill Public Works department to learn about additional fees. For more information about available services, visit our Public Works page

Water and sewer rate increase

Fort Mill water customers will see a slight increase in their monthly billing beginning October 2023. The Town’s water and sewer rates are based on increases from our wholesale water provider (the City of Rock Hill), as well as costs associated with maintenance of our infrastructure and facilities. These rates will increase by 7.5%. For properties inside the Town limits, this equates to a $6.24 increase on a 10,000 gallon water bill and a $7.22 increase on a 10,000 gallon sewer bill. These increases help Fort Mill provide quality water that meets or exceeds all Department of Health regulations. 

Our service rates and fees for water, sewer, and garbage services are set by Town Council during their annual budgeting process.  Please note, fees may be subject to change outside of the annual budgeting process by approval from Town Council. Click below to see the rates and fees for these services. 

Water and Sewer Utility Rates and Fees

Garbage Rates and Fees

Setting Up Bank Draft

To set up your account for automatic bank draft, please fill out our Automatic Bank Draft Authorization Form, print, sign, and return it to the Town of Fort Mill Business Office located at 200 Tom Hall (inside Town Hall).

Payment Options

The Town of Fort Mill offers a variety of options for making payments on your account.  

  • Using our Online Bill Pay with your credit or debit card
  • Sign up for Automatic Bank Draft Payments from your checking or savings account.
  • Make your payment using our drive-through window located at our Business Office (200 Tom Hall Street - Town Hall)
  • Bring your payments in person during normal business hours to our Business Office (200 Tom Hall Street - Town Hall)
  • Drop off your payment after hours in our night deposit box located on the inner wall of the main drive-through window at our Business Office (200 Tom Hall Street - Town Hall)
  • Mail in a check or money order in the envelope that comes enclosed with your statement

Have Questions About Your Bill?

Check out some of our helpful tips and information below to learn more reading your Town of Fort Mill utility bill and understanding your water usage.

Please click here to see an example of how to read your Town of Fort Mill Utility Bill

Click here for tips if your utility bill was higher this month

Still have questions?  Our staff is here to assist you with any questions you may have. Feel free to give us a call, stop by our office, or come through our drive-through at Town Hall.

Stopping Your Service

If you are moving and need to disconnect or stop your existing service, please fill out our Customer Service Activity Form, print it, and return it to the Fort Mill Business Office located at 200 Tom Hall Street (located within Town Hall).